Shipping & Returns

Shipments generally take 1 to 7 business days, except for Delivengo where delivery times can be longer. It is important to note that, although we strive to ship your order as quickly as possible, we cannot control any delays that may be caused by postal services. We thank you for your understanding in case of any extended delivery times beyond our control.

We deliver in France and internationally.

All your orders are prepared each morning in the heart of Paris, in the artists' district of Saint-Germain des Prés.

We take special care to pack your perfumes with precision and delicacy, as if to prolong this dream of travel. We have chosen to do it ourselves to best meet your expectations, urgencies, loyalty, and unique desires.

Because humanity remains human and perfume remains an emotional matter.

As long as your order has not been shipped, you have the possibility to change your delivery address. Please contact us by email at contact@unenuitnomade.com specifying your order number, name and surname and the new desired address. We commit to respond within 48 hours on business days.

As long as your order has not been shipped, you have the possibility to modify or cancel your order. Please contact us by email at contact@unenuitnomade.com specifying your order number, name and surname and the changes you wish to make. We commit to respond within 48 hours on business days.

You can track the status of your order using this link. Make sure you have your order number, which is indicated in the order confirmation email. If you have not received your confirmation email, do not hesitate to contact us by email at contact@unenuitnomade.com providing your name and address. We commit to respond within 48 hours on business days.

During the delivery of your order, it may happen that the carrier marks your package as 'delivered', while you have not yet received it. This situation can result from a temporary problem in the delivery: for example, your package may have been received by a neighbor or delivered to a mailbox close to yours. If, after checking, you are certain that no one has received your package on your behalf, please contact us at the following email address: contact@unenuitnomade.com. We commit to respond within 48 hours on business days.

If you are not available to receive your order at the time of delivery, several scenarios are possible, given that we require a signature for receipt. Generally, the carrier will attempt to deliver the package again the next business day. If you miss the delivery again, the package could be left at the nearest secure pickup point where you can collect it. In some cases, the carrier may also leave a notice with instructions to reschedule delivery or arrange collection of the package. We recommend that you track your order with the tracking number provided to be informed of delivery attempts and available options in case of absence.

It is important to note that, despite our commitment to meet delivery deadlines, delays may occur beyond our control. These delays often depend on the carrier and external factors specific to them. If you notice a significant anomaly in the tracking of your package, do not hesitate to contact us at the following email address: contact@unenuitnomade.com. We commit to respond within 48 hours on business days. We will then contact the carrier to obtain more information and help resolve any potential issues.

Returns must be initiated within 14 days of delivery. Please contact us by email at contact@unenuitnomade.com with the following information:

– Your name and address (or order number).

– Specify the item you wish to return/exchange. The product(s) must be in their original packaging, in perfect condition, unused, sealed and accompanied by all accessories provided at the time of delivery. If an item is defective, please include a description and photos of the defect.

We commit to get back to you within 48 hours.

Any product returned in a damaged, used, unsealed, incomplete or dirty condition will not be refunded.

Please note that return costs are your responsibility.

The return address is: APC SPA – Returns Department – 91 Boulevard Saint-Germain – 75006 Paris – France

We accept the most common credit cards such as Visa, MasterCard and American Express, as well as payments via PayPal.

Payment is completely secure on our website, thanks to our collaboration with PayPal and Braintree. The 3D Secure system is integrated to strengthen protection against payment fraud. Your bank card details are never stored with us; they are transmitted directly to our banking partner, known for their reliability. When you make a payment on our website, the security of the transaction is guaranteed. You will notice a small padlock on your browser, either at the bottom of the screen or in the address bar, indicating a secure environment. All banking information you provide is encrypted and never transmitted in clear text over the Internet.

The amount of your order will be charged at the time of its confirmation. Following this, you will receive a confirmation email containing the details and total of your order.

Currently, we do not offer the possibility of paying in instalments. Payment must be made in full at the time of purchase.

If your payment is declined, your order will not be confirmed and no charge will be made to your card. In this case, we suggest you contact your bank for more details. For assistance, you can contact us at the following email address: contact@unenuitnomade.com. We commit to respond within 48 hours on business days.

If you encounter difficulties during the payment process, you can contact us at the following email address: contact@unenuitnomade.com for assistance.